I have a question about HISTORY Vault that's not covered in the FAQ.


If you are having trouble with your HISTORY Vault subscription or would like to share feedback with us, our Customer Support team would be happy to help:

Get in touch with HISTORY Vault Support

Or you can send us an email at hvault.support@aenetworks.com. Be sure to include a thorough description of your issue, the email address associated with your account, and let us know the platform where you subscribed (on historyvault.com, Apple's App Store, Google Play, Roku or Apple TV). 

We do not offer phone support at this time, but will reply to your email as quickly as possible.

Below are some of our most frequently asked questions, to help you find your answer even faster:

How much does a HISTORY Vault subscription cost?
What is HISTORY Vault?
Where can I watch HISTORY Vault?
Do you offer different types of subscription tiers?
How do I download / access HISTORY Vault?
Do I need to have a TV provider in order to watch the content in the HISTORY Vault app?
How do I cancel my subscription purchased on a Roku?
How do I cancel my subscription purchased through Apple's App Store?
How do I cancel a subscription purchased on historyvault.com?
How Do I Cancel My Subscription Purchased Through Google Play?
How do I cancel my subscription purchased through Apple TV (4th generation)?
I see that you now offer annual subscriptions. How do I change my payment plan?

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