When I try to watch a video, the player either is blank or won't play. How do I fix this?

Unfortunately, there can be many reasons why videos will not play, but we've found the most common reasons are:

1. Javascript isn't enabled.
2. Be sure to download the newest browser. you can find the most common new browsers here:

Firefox - http://www.mozilla.org/en-US/firefox/new/
IE - http://windows.microsoft.com/en-US/internet-explorer/downloads/ie-9/worldwide-languages
Safari - https://www.apple.com/safari/download/
Chrome - https://www.google.com/chrome

3. Please make sure to either turn off ad-blocking software or to "white list" history.com in your approved server list.

4. If none of the above steps have worked, it is very likely that the server is experiencing problems and will be resolved shortly. Please try back in 2-4 hours and we should be back up and running.

Was this article helpful?
0 out of 5 found this helpful
Have more questions? Submit a request