Getting Started with HISTORY Vault
- What is HISTORY Vault?
- How do I join HISTORY Vault?
- Do I have to register in order to use the HISTORY Vault app?
- How much does a HISTORY Vault subscription cost?
- Do I need to have a TV provider in order to watch the content in the HISTORY Vault app?
- How often is content added to HISTORY Vault?
Watching HISTORY Vault
- Where can I watch HISTORY Vault?
- How do I download / access HISTORY Vault?
- How do I watch HISTORY Vault on my TV?
- Do I need to be in the United States to watch HISTORY Vault videos?
- How do I watch HISTORY Vault on my Kindle, Fire TV, Fire Stick or other Amazon device?
- Can I watch videos on historyvault.com on my mobile device?
Managing Subscriptions & Billing
- Do you offer different types of subscription tiers?
- How can I unsubscribe from receiving HISTORY Vault emails?
- How do I change my subscription from monthly to annual billing?
- I want to purchase HISTORY Vault on your website. How can I trust your payment system?
- What happens when my free trial is over?
- When does my trial end and/or when will I be billed?
Cancelling
- How do I cancel HISTORY Vault?
- How do I cancel a subscription purchased on historyvault.com?
- How do I cancel my subscription purchased through Apple's App Store?
- How do I cancel my subscription purchased through Google Play?
- How do I cancel my subscription purchased on a Roku?
- How do I cancel my subscription purchased through Apple TV (4th generation)?
Troubleshooting
- When I try to watch HISTORY Vault, the video player is either blank or videos won’t play.
- I’m having trouble signing in to HISTORY Vault. What should I do?
- Why does my video get blurry or pixelated sometimes?
- Why does my video freeze up from time to time?
- How can I contact HISTORY Vault's Customer Support team?
- I cannot cast at all from the app to my television and/or the Chromecast icon is missing when I try to watch HISTORY Vault.
HISTORY Vault Gift Subscriptions
- What can I use a HISTORY Vault gift subscription for?
- How do I purchase a gift subscription?
- Can I purchase a HISTORY Vault gift subscription for myself?
- Can I purchase a gift subscription of HISTORY Vault through Apple, Google Play, Amazon or Roku?
- I was given a gift subscription to HISTORY Vault. How do I redeem it?
- I already have a subscription to HISTORY Vault. How do I redeem my gift subscription?
Offline Viewing
- What does ‘Always use the downloaded version when playing video’ mean?
- There’s an exclamation point in red on my ‘My Videos’ tab. What does it mean?
- I am having trouble with a download. What can I do to fix it?
- I am having trouble downloading on public or unsecure wifi network. Do you have any suggestions?
- I know I downloaded a video to watch, but now I don’t see it in ‘My Videos.’ Where did it go?
- If I upgrade to a new version of the app, will I lose my downloaded videos?