Troubleshooting
- When I try to watch HISTORY Vault, the video player is either blank or videos won’t play.
- I’m having trouble signing in to HISTORY Vault. What should I do?
- Why does my video get blurry or pixelated sometimes?
- Why does my video freeze up from time to time?
- How can I contact HISTORY Vault's Customer Support team?
- I cannot cast at all from the app to my television and/or the Chromecast icon is missing when I try to watch HISTORY Vault.
- How do I get my free HISTORY Vault mug?
- The Chromecast player controls aren’t working on my device.
- I’m having trouble with Chromecast and I can't find the help I need here.
- How can I restore the HISTORY Vault app on my iOS device?
- I lost, cannot find or never set up my Roku pin.
- What do I do if I receive a 'retrieving' error on my Roku?