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  1. HISTORY
  2. Watching on the HISTORY Apps or Website
  3. Troubleshooting

Troubleshooting

  • Why am I receiving a message that I am 'not authorized' to view videos?
  • When I try to watch a video, the player either is blank or won't play. How do I fix this?
  • I'm getting a message that my activation code is invalid. What do I do?
  • Why am I getting a notification to turn off my ad blocker?
  • I am watching a video on the website/app and closed captioning is not available. How do I request they be added?
  • Where did my favorite episode go?
  • Why does my video freeze up from time to time?
  • Why does my video get blurry or pixelated sometimes?
  • I have a WiFi connection, but my video quality is poor.
  • I prefer to manually set the time and date on my device, and I'm having issues watching videos. 
  • How do I delete my user profile?
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