Troubleshooting
- Why am I receiving a message that I am 'not authorized' to view videos?
- I'm receiving the error: "0033: The customer is not authorized for the content requested"
- I'm having trouble signing in to my TV provider. When I try to sign in, I'm being looped back to sign in again. What should I do?
- I'm getting a blank screen when trying to connect my TV provider in the HISTORY Fire TV app. What should I do?
- I'm having trouble with Chromecast in the HISTORY app. What should I do?
- Why is the cast button missing for Live TV?
- I'm receiving the error: "0066: No Account Returned from UPDA"
- HISTORY videos won't play. What should I do?
- I am receiving an 'authentication error' or am being asked to re-authenticate HISTORY. How do I fix this?
- I'm being asked to re-authenticate my Mediacom account. What does that mean?
- Why can't I access Live TV in the HISTORY app?
- I'm having trouble signing in to HISTORY with my Hulu account. How can I fix it?
- Why am I getting a notification to turn off my ad blocker?
- I'm getting a message that my activation code is invalid. What do I do?
- Why does my video freeze up from time to time?
- Why does my video get blurry or pixelated sometimes?