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  2. Watching on the HISTORY Apps or Website
  3. Troubleshooting

Troubleshooting

  • Why am I receiving a message that I am 'not authorized' to view videos?
  • I'm receiving the error: "0033: The customer is not authorized for the content requested"
  • I'm having trouble signing in to my TV provider. When I try to sign in, I'm being looped back to sign in again. What should I do?
  • I'm having trouble with Chromecast in the HISTORY app. What should I do?
  • Why is the cast button missing for Live TV?
  • I'm receiving the error: "0066: No Account Returned from UPDA"
  • Videos won't play on History.com when I'm watching on my web browser. What should I do?
  • I'm hearing sound but there's no video on my History Roku app. How do I fix it?
  • I am receiving an 'authentication error' or am being asked to re-authenticate HISTORY. How do I fix this?
  • I'm being asked to re-authenticate my Mediacom account. What does that mean?
  • Why can't I access Live TV in the HISTORY app?
  • Why am I getting a notification to turn off my ad blocker?
  • I'm getting a message that my activation code is invalid. What do I do?
  • Why does my video freeze up from time to time?
  • Why does my video get blurry or pixelated sometimes?
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