Troubleshooting
- Why am I receiving a message that I am 'not authorized' to view videos?
- When I try to watch a video, the player either is blank or won't play. How do I fix this?
- I'm getting a message that my activation code is invalid. What do I do?
- Why am I getting a notification to turn off my ad blocker?
- I am watching a video on the website/app and closed captioning is not available. How do I request they be added?
- Where did my favorite episode go?
- Why does my video freeze up from time to time?
- Why does my video get blurry or pixelated sometimes?
- I have a WiFi connection, but my video quality is poor.
- I prefer to manually set the time and date on my device, and I'm having issues watching videos.
- How do I delete my user profile?